REPORTS, APPEALS, AND COMPLAINTS

Spill Site Reports

A copy of a spill visit or site report may be sent in confidence to the nominated representative of the relevant Regulator, if requested. Should the contractor disagree with any aspect of the report they may put their comments in writing, a copy of which will also be sent to the Regulator.

Appeal Procedure

If a Contractor fails to meet the Accreditation standard, they will have the opportunity to provide additional information/clarification and have their application reassessed.

Any issues that arise as a result of the contractor’s premises inspection will be conveyed to the contractor in the form of a report outlining the changes that need to occur before accreditation can be considered.

Any disputes regarding the assessment of the contractor’s suitability for a particular level of accreditation will be referred to an independent Assessor for review, and may be referred to the Regulators for comment.

Storage of data

Please note that any information received as a result of an accreditation application and any subsequent accreditation correspondence may be stored electronically on a database held by the Scheme.

Dealing with Complaints

All complaints about Accreditation are dealt with in the strictest confidence. The Scheme Assessor will not become involved with commercial aspects of any dispute but will review whether the Accredited Contractor is in compliance with his Accreditation. Following investigation, a contractor may have their accreditation levels re instated, reduced suspended or cancelled.

Complaints appeals procedure.

If a contractor is not satisfied with the results following a complaint, the contractor may appeal in writing to Scheme, who will refer this to the Steering Committee for a review.

GENERAL INFORMATION ABOUT ACCREDITATION

COSTS OF ACCREDITATION

AWARD OF ACCREDITATION

REPORTS, APPEALS, AND COMPLAINTS

Read more about the Accreditation Process.

Return to the Accreditation Process application form.